Get things started on the right foot by using Magic Maps to break the ice in your complaint handling session. Simply ask, "Which city are you representing today?", and get them participating from the get-go. This not only starts things on a light note but also encourages everyone to see the diversity as locations pop up in real-time.

To dial in on the current understanding of Complaint handling, utilize Rating Polls. Ask something like, "On a scale of 1 to 10, how confident are you in handling complaints currently?" This gives a real-time visual of where everyone stands and guides your training points.

Use Word Clouds to tap into the mood regarding Complaint handling. Ask, "How does the thought of handling a complaint make you feel?" Watch words like "anxious" or "confident" grow larger according to frequency-its an instant snapshot of your audiences collective mindset.

Engage your participants by asking, "What impact does effective complaint handling have on your role?" Their responses will stack dynamically as Talking Tiles, providing a visually engaging way to highlight different perspectives and spark discussion.

Power Polls are perfect for discovering what your audience is keen to learn! Ask, "Which aspect of complaint handling would you like to know more about?" and provide options like "Listening skills" or "De-escalation techniques." Let their votes guide your session's focus.

When discussion time rolls around, use the Spinner Wheel to invite a "lucky" participant to share their thoughts. Announce, "We're letting fate decide who tells us their top tip for complaint handling!" It's fun and ensures everyone stays alert.

Quiz your learners with a multiple-choice question like, "Which of the following is part of a successful complaint handling process?" With only one correct answer revealed at the end, participants get to test and confirm their understanding in real-time.

To dial in on the current understanding of Complaint handling, utilize Rating Polls. Ask something like, "On a scale of 1 to 10, how confident are you in handling complaints currently?" This gives a real-time visual of where everyone stands and guides your training points.

Let StreamAlives Q&A feature do the heavy lifting for you. Questions pop up directly from the chat, so no need for any special Q&A box. Address queries as they come, ensuring audience worries are swiftly resolved without breaking the flow.

Dive into StreamAlives Analytics after your session to see how engaged your audience was. Identify your "Complaint handling champions" and share detailed reports over Teams or Email. Its a fantastic way to refine future training sessions and spotlight your most interactive participants!