Break the ice by having participants share where they're from using Magic Maps. Ask, Where are you tuning in from today? to build a sense of community early in the session.

Gauge the room by using the Rating Poll to find out everyone's existing knowledge of customer service. Ask something like, "On a scale from 1-10, how would you rate your current customer service skills?"

Create Word Clouds to visualize how folks feel about customer service training. Encourage words like excited, nervous, or confident by asking, "What's the first word that comes to mind when you hear customer service?"

Use Talking Tiles to create a visual story from audience responses. Ask them to share what impact customer service has on their role and watch their experiences cascade down the screen.

Set up a Power Poll to figure out which aspects of customer service training theyre most interested in. Ask questions like, "Which customer service skill do you want to improve most: Communication, Problem Solving, or Empathy?"

Use the Spinner Wheel to choose a volunteer for activities or Q&A. Announce, "Let's spin the wheel to see who shares their thoughts next!" and keep everyone on their toes.

Throw in a Quiz with questions about customer service fundamentals. Ask something like, "Which of the following is a key principle of excellent customer service?" to reinforce learning.

Gauge the room by using the Rating Poll to find out everyone's existing knowledge of customer service. Ask something like, "On a scale from 1-10, how would you rate your current customer service skills?"

Use StreamAlives Q&A feature to handle queries without hassle. Allow the chat to collect questions and address them in real time, hassle-free.

After your session, review the analytics to see what captivated your audience the most, identify your top fans, and send out interaction reports directly to your team via email.