Start off by breaking the ice and getting everyone involved with the Magic Maps feature. You could start with friendly questions like "Where are you joining us from today?" or make it more complaint handling relevant by asking, "Which city has given you the toughest complaints to handle?" Its light, engaging, and gets people feeling connected from the get-go!

Utilize Rating Polls to check the room's temperature regarding complaint handling knowledge. Ask, "On a scale from 1 to 10, how confident are you in handling customer complaints?" This not only gets everyone thinking about their skills but also helps you tailor your training to suit their levels.

Use Wonder Words to check the room's vibe-"Whats one word that describes how you feel about handling complaints?" Whether its challenging, exciting, or daunting, youll know instantly how everyones feeling, and you can address any initial hesitations head-on.

Turn responses into dynamic visuals with Talking Tiles by asking, "In what ways has effective complaint handling impacted your job role?" This makes real-life connections and shows the power and importance of mastering this skill.

Run a Power Poll to determine which aspect of complaint handling people are most interested in learning about. Is it strategies for dealing with difficult customers, learning about company policy, or mastering empathy? Collect responses and shape your session to fit the needs.

Add a bit of excitement with the Spinner Wheel. Use it to pick a volunteer to share past experiences or even role-play a scenario. Let fate decide who will share next, adding a fun element to your session and ensuring everyone stays on their toes.

Conduct a quick knowledge check using a Quiz interaction. Ask a multiple-choice question such as, "Whats the first thing you should do when receiving a complaint?" Its a fun way to reinforce concepts and keep attendees engaged.

Utilize Rating Polls to check the room's temperature regarding complaint handling knowledge. Ask, "On a scale from 1 to 10, how confident are you in handling customer complaints?" This not only gets everyone thinking about their skills but also helps you tailor your training to suit their levels.

Make the most of StreamAlives Q&A feature. Let it automatically pick up and display questions from the chat-no need for a separate Q&A box. This saves time and ensures no pressing questions are overlooked during the session.

After wrapping up, dive into Analytics to see how your training went. Identify which parts captured attention most, discover your most engaged attendees, and share insights with your team through email or Teams. This helps in refining future sessions.