Kick things off by asking: Where would you handle your toughest complaint if you could choose anywhere on earth? With Magic Maps, turn this into a fun, global ice-breaker while plotting everyone's dream complaint-handling location!

Lets gauge the room. Use a Rating Poll to ask, 'On a scale from 1 to 5, how confident are you in handling complaints currently?' Watch those bars display the spectrum of confidence levels, giving you a baseline to work from.

Now, lets read the room. Create a Word Cloud by asking, 'Whats the first word that comes to mind when you think of handling complaints?' This gives you and the other attendees a quick, visual snapshot of collective feelings, whether it's nerves or excitement.

Get into the heart of the matter by asking participants how complaint handling affects their roles. Their responses cascade down like a waterfall of insights, revealing the real impact of this vital skill through colorful tiles.

Dive deeper with a Poll: 'Which part of complaint handling do you want to dig deeper into - Empathy, Resolution Techniques, or Follow-up Strategies?' This helps guide your session to areas that hit home for your audience.

Want to decide who should share their guerilla complaint story? Use the Spinner Wheel to take the randomness out of choosing someone to unmute and speak. Its the luck of the draw!

Let's play quizmaster! Fire off a quick Quiz with a multiple choice question like, 'Which of these is the best first step in dealing with a complaint?' and show off the correct answer when some brave souls give it a shot.

Lets gauge the room. Use a Rating Poll to ask, 'On a scale from 1 to 5, how confident are you in handling complaints currently?' Watch those bars display the spectrum of confidence levels, giving you a baseline to work from.

Boom! StreamAlives Q&A feature is here. Forget about bouncing between screens. Just field those juicy questions directly from the chat and handle them seamlessly right there.

Crunch those session numbers with Analytics! Peek into what grabbed attention, which stars among your audience shone the brightest, and wrap it all up for your team and yourself with an email summary of this interaction-packed session.