Complaint handling Training for loan officers
StreamAlive helps 9x the audience engagement in your Virtual Instructor-led Trainings (VILT).
Make your instructor-led Complaint handling training more fun with polls, word clouds, spinner wheels and more
Works inside your existing PowerPoint presentation
Install the StreamAlive app for PowerPoint and see your slides come to life as people participate in your interactions
AI generates audience interactions for you
Let our AI scan your presentation and automatically come up with relevant questions based on the content. Or spend two hours coming up with your own questions, your choice!
Built to work with MS Teams and Zoom
Native apps for Teams and Zoom so you never have to leave your existing workflows
No QR Codes
Chat-powered interactions means your audience doesn’t need to scan QR codes or look at another screen to participate. They just type in the chat!
Quickly approved by your IT team
StreamAlive’s apps for Teams and Zoom means that they have been through rigorous quality assurance and client safety reviews. You’ll find everything an IT team needs to approve the app within the organization within your StreamAlive account.
You've been asked to conduct Complaint handling training for loan officers and you want to make the session fun and interesting. Lets see how to make that happen.
Paint the World with Magic Maps
Break the ice, kick things off by asking your trainees to share where they're tuning in from using the Magic Maps. Not only does it add a personal touch, but it also clusters locations visually, so you can see if your team is representing a broad map or if you're looking at a local bunch.
Gauge the Knowledge Meter
Use Rating Polls at the start of your session to find out how confident your trainees feel about their Complaint handling skills. From zero to hero, instantly see the results, and adjust your training plan accordingly.
Feel the Pulse with Word Clouds
Get the room's vibe by asking trainees how they feel about Complaint handling. Whether it's exciting or intimidating, StreamAlive's Word Clouds will visualize their thoughts, giving you visual feedback instantly.
Visualize Their Insights with Talking Tiles
Ask them to share stories or instances where handling complaints was pivotal in their roles. Let Talking Tiles make their responses dynamic and engaging, turning their experiences into a visual dialogue.
Discover Their Interests
Run a Power Poll to know which aspect of Complaint handling your team is eager to dive deeper into, whether it's empathy skills or practical solutions. Let their votes guide your session's focus.
Spin for some Fun!
Get a little adventurous and use the Spinner Wheel to select who gets to share a customer handling experience. It's engaging and adds a surprise element to your session.
Challenge with Quizzes
Pose a quiz question to assess their understanding of Complaint handling concepts as you go. Its a great way to review and reinforce key takeaways while keeping them on their toes.
Gauge the Knowledge Meter
Use Rating Polls at the start of your session to find out how confident your trainees feel about their Complaint handling skills. From zero to hero, instantly see the results, and adjust your training plan accordingly.
Questions on the Fly
StreamAlive allows seamless Q&A by picking questions straight from the chat. There's no need for a separate Q&A box, making it super easy to address concerns and foster understanding in real-time.
Reflect and Improve with Analytics
After the session, delve into the analytics to see how each segment was received. Identify your top participants and share results easily with your team on Teams or through emails.
Use StreamAlive in all your training sessions
StreamAlive isn’t just for
Complaint handling
training,
it can also be used for any instructor-led training session
Explore similar traingin ideas: unlocking the potential of StreamAlive
See how StreamAlive transforms live training with engaging events and interactive sessions across industries.
Interactions in action
(it's free)
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