Kick off your session by getting your audience on the map. Use Magic Maps to ask, "Where are you joining us from?" or "Which place have you handled the most complex complaints?" It lightens the mood and connects everyone in a unique way. Who knew complaint handling could be so worldly!

Discover your audiences knowledge of complaint handling using a Rating Poll. Ask, "On a scale of 1 to 10, how confident are you in dealing with customer complaints?" It gives you a real-time pulse on their expertise right from the get-go.

Get to the heart of how attendees feel about this training with a Word Cloud. Are they excited, anxious, or curious? Ask them to drop a word and watch the collective sentiment bloom on screen. Its a colorful way to delve into their initial mindset!

Dive deeper by asking, "What impact does complaint handling have on your job role?" Talking Tiles will let these responses fall into place visually, thus creating a dynamic display of shared experiences among the participants.

Use Polls to discover what aspects of complaint handling intrigue your audience the most. Perhaps ethical complaint management or rapid resolution techniques? Let them chat their choice and focus on the hot topics that matter!

Need a volunteer to share their experience or perspective? Use the Spinner Wheel to randomly select who gets the mic. Its a fun, nerve-wracking way to keep folks engaged and eager!

Engage your participants with a Quiz to test their complaint handling knowledge. Maybe ask, "Whats the first step in resolving a customer complaint?" Only one answer is right, so itll stir some competitive spirits!

Discover your audiences knowledge of complaint handling using a Rating Poll. Ask, "On a scale of 1 to 10, how confident are you in dealing with customer complaints?" It gives you a real-time pulse on their expertise right from the get-go.

Smoothly handle your Q&A session by letting StreamAlive scoop up questions straight from the chat. Get rid of that separate cluttered box and make responding a breeze!

Post-session, dive into Analytics to see which parts of your session were riveting and who was hanging on your every word. Share these insights through Teams or Email and make your next session even better!