Start by getting everyone acquainted. Use Magic Maps to ask participants where they are joining from. This can be adapted to something theme-related, such as 'Where do most of your complaints come from' or 'Where in the world do you think customer service is best?'. It'll get your audience chatting and you can visually map their insights, making it an engaging and interactive start.

Find out what everyones knowledge of Complaint handling is. Try a Rating Poll: Ask participants to rate their understanding of effective complaint resolution from 1 to 5. It instantly gives you an idea of the room and allows you to adjust your teaching focus accordingly.

How do people feel about Complaint handling training? Excited? Intimidated? Scared? Dismissive? Use Wonder Words to create a word cloud from their thoughts as they type them in. Its a perfect way to get real-time feedback on your audiences mood.

Dig deeper by asking participants to share one way complaint handling impacts their role, and display their responses visually with Talking Tiles. This lets everyone see the variety of roles involved in complaint handling and sets the stage for deeper discussion.

Run a Power Poll to discover what aspect of Complaint handling the audience wants to know more about whether its dealing with specific customer types, turning complaints into opportunities, or communication strategies.

Inject some fun with the Winner Wheel: ask for a volunteer to unmute and answer your question, but let fate decide who will be asked to speak. Its an entertaining way to manage participation and keep everyone on their toes.

Use Quiz Interaction to ask the audience a multiple choice question about Complaint handling where only one answer is correct. This can be a fun trivia moment to reinforce important concepts.

Find out what everyones knowledge of Complaint handling is. Try a Rating Poll: Ask participants to rate their understanding of effective complaint resolution from 1 to 5. It instantly gives you an idea of the room and allows you to adjust your teaching focus accordingly.

Keep things seamless with StreamAlives Q&A, which picks up questions directly from the chat, no extra Q&A box needed. It makes handling questions way less chaotic.

Once the session is over, review StreamAlive's Analytics to see how your presentation kept the attention of the audience, discover who the most engaged audience members were, and share results from your interactions on Teams or Email.