Kick off your session by asking your transaction monitoring team where theyre joining from. You can use Magic Maps to visualize their locations on a live map. It's amazing how seeing everyone on a map makes the group feel connected! Or go wild and ask about their dream travel destinations-it's a great way to break the ice!

Use Rating Polls to find out how much your audience already knows about customer service. Ask them to rate their own knowledge on a scale-this gives them a chance to reflect on their abilities and sets a baseline for your training.

Use the Wonder Words feature to get a feel for your audiences emotions towards customer service training. Are they excited, intimidated, or maybe even a bit dismissive? Watch as the most common feelings dynamically shape the word cloud.

Engage your audience by asking them to type in what impact customer service has on their job roles. With Talking Tiles, their responses will visually drop onto the screen in a dynamic and interactive way, just like Tetris!

Use Power Polls to find out what aspect of customer service people are dying to know more about. Is it complaint handling, communication skills, or customer engagement strategies? Quickly see which topic wins the popularity contest!

Ask for a volunteer to share their thoughts live, but let the Spinner Wheel decide who gets the spotlight. It adds a fun element of surprise and ensures everyone remains attentive!

Keep your session interactive by throwing in a little quiz. Ask a multiple-choice question about customer service specifics-you can even highlight the correct answer to keep everyone on their toes!

Use Rating Polls to find out how much your audience already knows about customer service. Ask them to rate their own knowledge on a scale-this gives them a chance to reflect on their abilities and sets a baseline for your training.

No need to worry about missing a question during your session! StreamAlives Q&A feature captures them straight from the chat, ensuring every query is addressed promptly without the hassle of a separate Q&A box.

Once your session is over, use StreamAlives analytics to see which parts of your training resonated the most. Discover your most engaged audience members and share the interactive results with your team via Teams or Email. Its like having a report card for your session!